Corporate Services

Corporate Services

Effective Problem Solving – Decision Making

Effective Problem-solving and Decision-making are essential skills in today’s fast-paced and ever-changing workplace. Both require a systematic yet creative approach to address today’s business concerns. This course will teach an overarching process of how to identify problems to generate potential solutions and how to apply decision-making styles in order to implement and assess those solutions.


The problem-solving model helps you understand what the problem is, identify causes and opportunities, generate solutions, evaluate and choose the best solution, and implement and monitor your actions. We cover problem management tools and techniques (5 Whys and an advanced technique called the Kepner Tregoe methodology.
The decision making model introduces you to the decision making fundamentals, strategies, effective decision making styles, methodical approach to reach the best decisions and most effective and popular tools for decision-making.

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